Maxprog @ Blogger

Regularly I am being asked about subscriptions, how do they work, how long a user can use the software once he has purchased one, how it can be extended, etc. Well, we do not sell subscriptions at all, none of our software need a subscription to operate. Actually what we sell are Update Plans . This is a whole different thing. Let me explain. When you purchase a software from us, what you actually purchase is a user license . You purchase the right to use the software we have created. You download a copy of the version available at that moment from our site, register that copy with the activation code (aka serial number) you have received by email and start using the software. You automatically get support and access to new versions during a full year. Your license never expires! You can continue to use the version you purchased forever. Your activation code will always work for the version you purchased and for all the updates released during the 12 months period from the date of pur...

If you have contacted us to get a refund thru our refund page we usually process your request in a few hours. If you have contacted any of our card processors directly either to get a refund or to open a claim we will accept your request as fast as we can. In either cases as soon as the refund has been initiated you have to wait for the process to clear. It can take from a few minutes to a week for the fund to be back to your bank account. Why is PayPal so slow to refund? When you pay us it is never instant, paypal credits us for you and then starts the process of uploading your funds from your funding source. If we refund before that payment has completed then you have to wait till it clears through to paypal then the refund is credited to you. If the refund is done at a later date and the payment has processed then we can only refund via an echeque or funds in our paypal balance, if its the former then it takes up to a week to process through to paypal and then they credit you. This...

I help people using maxprog products mainly by responding to support tickets. That use to be a routine task I do every day with enthusiasm. It is almost the only contact I have with maxprog customers. However sometimes I get unusual and frustrating requests. Unusual because hopefully they are rare and frustrating because I really can't do nothing to help because of the nature of the problem. First of those problems is fraud, somebody, somewhere with someone credit card buying something on maxprog store. Imagine who the victim will contact in the first place and what will be the tone and rudeness of the message. The internet is an hostil place where gangs of angry delinquents will do everything to steal others money. Usually the victim is persuaded maxprog has charged its bank account or has used its credit card to purchase stuff without him knowing. But how and why would we do that? We are a respectable software seller, yes, but the victim doesn't care, he wants his money back....

We are currently working on 64-bit versions of all our products. Apple macOS, Microsoft Windows and Linux are all 64-bits operating systems (note that MS Windows has also a 32-bit version available). Let me explain a bit what's that about, the terms 32-bit and 64-bit refer to the way a computer's processor handles information. A 64-bit operating system handles large amounts of memory more effectively than a 32-bit system. While 32 bits of information can only access 4 GB of memory, a 64-bit machine can access 17.2 billion gigabytes of system memory! That means that your video card and other devices will not be stealing usable memory space from the operating system any longer. In addition software programs that require lots of calculations can operate faster and more efficiently on 64-bit processors. I believe that handling more memory is very good for most of our products and they can even work slightly faster however it will be difficult to tell. The memory space available for...

When you create a new iCash document you have the choice between creating either a blank document or a document with a predetermined set of categories and accounts (you can even import the categories and the accounts from a another document). Two sets are available by default, the 'Home' and the 'Office' sets. Actually those sets were created and added to iCash to save you time and to get you started. I believe it is a good idea to create your own sets of accounts if you plan to create new iCash documents frequently. This article shows you how to do that in a few easy steps. Read more here:  https://www.maxprog.com/site/blog/post.php?id=512